When is Reception open?
Our main Reception office is located at Charlestown Executive Apartments, 45-47 Dickinson Street, Charlestown. This office operates 7 days a week from 9:00am-6.30pm. After hours bookings are taken up to 9.30pm.
What time is check-in and check-out?
Standard check-in is from 2:00pm and check-out by 10:00am. We are able to alter these times to suit your needs depending on availability, but will require advance notice. Please call us on 02 4037 1122 to discuss check-in and check-out options outside of the standard hours (charges may apply).
Who do I contact after hours?
You can call us anytime on 02 4037 1122. This number is diverted to our night manager outside of Reception hours.
What is your cancellation policy?
Hamilton Executive Apartments upholds a 72 hour cancellation policy.
Should a guest cancel a booking within 72 hours of arrival, the guest will forfeit the first nights tariff. Prior to this 72 hours, the deposit will be refunded.
Is a bond required?
Yes, we take a credit card pre-authorisation of $200.00 on check-in. No cash is accepted.
Please see Terms and Conditions for further details.
What is a pre-authorisation?
A credit card preauthorisation is a temporary hold of funds that can last up to 7 days.
Your bank holds this money frozen in your account and it will show as a pending transaction until completion or release.
Do you have car parking available?
Yes, The Hamilton Executive Apartment has a secure underground parking. One car space is reserved for each apartment which is complimentary.
Is there WiFi?
Yes, we are please to offe free Wi-Fi.
How often are the apartments serviced?
Our apartments are serviced once a week after your seventh night. However, we are able to service the apartment more frequently for an additional charge. Please contact Reception for more information.
Do we have to bring linen?
No, all of our units are fully self-contained, including bed linen, towels, blankets, cutlery and crockery.
How far away to the nearest shops?
Hamilton Executive Apartments are conveniently located within walking distance to shops, banks, bars, cafes and restaurants.
Approx. 3 minutes drive to Marketown
Approx. 5 minutes drive to Honeysuckle Precinct